MEMBER ADVOCACY
Grievance Redressal Mechanism
Weetu Deals is committed to prompt, transparent, and fair resolution of all member concerns, financial discrepancies, and account inquiries.
3-Tier Escalation Matrix
Level 1
Frontline Support Desk
Contact through internal Support Tickets in Member Dashboard or official Telegram support.
Resolution SLA: 24 to 48 Hours
Level 2
Finance & KYC Verification Escalation
For unresolved bank payout delays, UTR reconciliation, or KYC document verification disputes.
Resolution SLA: 3 to 5 Business Days
Level 3
Nodal Grievance Officer
For critical disputes or complaints unresolved after 7 business days. Direct escalation to corporate compliance management.
Resolution SLA: Up to 15 Business DaysSubmit Formal Grievance
Please provide detailed information to help our compliance team investigate.